Frequently Asked Questions (FAQ)
Q1. How do I order the fish?
The steps are:
1. order online on this website and pick a preferred delivery date/time
2. make payment, preferably via internet banking (see Q7)
3. look out for and check the confirmation email on the delivery of your order.
You can also key in any queries or requests during check-out. We will reply to these in the confirmation email and try to meet your requests.Q2. What is the minimum order size and delivery fee?
The minimum order value is $60. We provide free delivery for orders above $180 (to one location per order). Otherwise, the delivery fee per location is $7 for orders above $100, and $10 for orders of $60-$100.
If you are combining orders with friends, we can make it easier for you to store the fish for their collection (see Q6).
The delivery fee is applied to the total order value after discounts (if any).
We deliver to Sentosa and the west (e.g. Jurong area and Tuas) only for orders above $180.
Q3. What are your delivery days and timeslots?
Daily except on Sundays and public holidays. Delivery timeslots: Afternoon (12pm-5pm) and Evening (5pm-8pm).
Please pick a preferred delivery date (ideally, at least 3 days from order date) and timeslot upon check-out. We will try to meet your preference, or offer a suitable alternative. We cannot however confirm a specific time of delivery within each timeslot.
Q4. Do I need to create an account to order?
Creating an account will save you time at check-out for future orders. Alternatively, select "Continue as Guest" when prompted during check-out.
Q5. How fresh is the fish? How long can I store it for?
Your farm-fresh fish is always delivered within a few hours of harvest. The fish is cleaned (scaled and gutted), packed individually and kept properly chilled during delivery from our farm to your home. You can keep it in the chiller if intended for use within 1-2 days. Many of our customers also freeze their fish immediately upon delivery - the quality remains good even after a few weeks when kept well frozen.
Q6. How can you help for group purchases?
Upon request, we can leave behind, at no charge, a recycled foam box with ice. This keeps the fish chilled for another 3-4 hours, for ease of delivery to or collection by your friends. We encourage you to return the box at the next delivery. Please help reduce waste and protect the environment.
We can also sort the fish into different packs, according to your friends' orders. Please indicate your needs at check-out.
Q7. How can I make payment?
Once you place an order, we will email you payment instructions and our bank account details. We accept online/mobile fund transfers via:
- online banking
- OCBC Pay Anyone
- DBS Paylah!
We will confirm the delivery via email once your payment has been cleared.
Q8. Can I pay upon delivery instead?
Repeat customers may pay by cash/cheque on delivery if preferred, subject to our confirmation. Please state your request at check-out. If you're a first-time customer having difficulty with the other payment methods, we will try our best to help too.
Q9. Tell me more about the prices/weights of the fish?
Our prices are on a per fish basis, in Singapore dollars. The weight range stated (e.g. "700g-800g") is the approximate weight for the whole fish at harvest. Note that scaled and gutted fish generally weighs 15-23% less than the at-harvest weight.
On rare occasions, individual fishes may fall slightly below the stated range due to harvesting constraints. These same constraints may also lead to customers getting bigger fishes (above stated range) sometimes!
Q10. Who is behind The Sampan Catch?
The Sampan Catch is an online fish shop by Tiberias Harvest Pte Ltd. We are a family-owned farm. We give personalised attention to every farm process and every customer's needs. Every order is important to us, as it's a chance to present fish as it's meant to be enjoyed, fresh from the sea.